Staff Interview - Masaya Sawada: embodying my belief in customer focus

Thanks to your support, All Ones Life (AOL) is now in its 12th year.

Q: Self-introduction

I’m Sawada, in my first year. Mostly rentals and property management. Hobby: baseball (Seibu Lions), recently golf.

Q: Why AOL?

In my previous sales job, I felt the organization prioritised numbers over client value. Matsuzaki’s “customer-first” philosophy at AOL felt genuinely systematized, matching the future I wanted.

Q: What I value

“Do the obvious better than obvious in every action.” Reading what each client wants in conversation.

Q: Gap between expectations and reality?

Even more customer-focused than I imagined. No sales quotas. We think about the client more than the client themselves.

Q: A happy moment

When a client said “I’m glad it was you, Sawada” after the contract was finalized.

Q: Future goals

Become someone people refer their friends to, fast. Learning online/SNS communication too.