[All Ones Life Talk] Not done when you buy — a home-partner relationship

Interview with the Sano family in Shakujii Park, who bought their home through All Ones Life. Sales team Matsuzaki and Nakagawa visited.

Decisive factor: Spacious first-floor living room. Kids walking through it on the way home means “welcome home” face-to-face — wonderful through their school years.

Why AOL works: Quick “let’s stop” calls. Honest about downsides. They went to the building at different hours to verify sunlight. Trust earned by transparency.

Reassurance: AOL saying “we love this town, it will grow” gave courage to commit to an unfamiliar area.

After move-in: Single point of contact, Facebook Messenger for searchable history. Nakagawa came over to remove and reinstall stair handrails himself for washing-machine delivery — saving ¥80,000.

Matsuzaki: “Selling a house and being done would be lonely. We want to support as far as we can.”

Emi: “It’s like a ‘home partner’ relationship.”